uCharge is a registered trademark of the company Logical Gravity Lda, NIF 514 645 024, with headquarters at Azinhaga da Cidade nº 22A, 1750-063 Lisbon.
On the uCharge.pt website you can find links to other websites that are not related to uCharge. The provision of such links is made in good faith, and uCharge cannot be held responsible for the collection and processing of personal data carried out on these websites, nor be held responsible for the accuracy, credibility and functionalities of websites belonging to third parties.
WHAT ARE PERSONAL DATA?
When we refer to personal data, we refer to any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.
A person who can be identified directly or indirectly, namely by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity, is considered identifiable.
WHO IS RESPONSIBLE FOR DATA PROCESSING?
The entity responsible for collecting and processing personal data is uCharge, which allows you to use its website and which, in this context, decides what data is collected, the means of processing the data and for what purposes it is used.
WHAT TYPE OF PERSONAL DATA DO WE COLLECT?
uCharge, within the scope of its activity, collects and processes personal data necessary to provide services and/or supply products, processing data such as name, address, telephone number and mailing address. electronic.
Without prejudice to compliance with legal standards regarding the conservation and transmission of data for the purposes of investigating, detecting and repressing serious crimes, uCharge only processes traffic and location data necessary for Customer billing and payment for interconnections.
If there is prior consent from the Customer or User, which may be withdrawn at any time, uCharge will process the respective traffic and location data to the extent and for the time necessary to commercialize the respective services and products.
Information about your location may also be recorded and transmitted to organizations with legal authority to receive emergency calls, for the purpose of responding to incoming calls.
WHEN AND HOW DO WE COLLECT YOUR DATA?
uCharge collects your data by telephone, in writing or through its websites, with your consent. As a rule, personal data is collected when the Customer subscribes to one of our products or services.
Some personal data is mandatory to provide and, in the event of lack or insufficiency of this data, uCharge will not be able to provide the product or service in question, and the Company will inform Customers of the mandatory nature of providing the data.
The personal data collected is processed electronically and in strict compliance with personal data protection legislation, being stored in a specific database created for this purpose and, under no circumstances, will the data collected be used for any purpose other than that for to which consent was given by the data subject.
WHAT ARE THE PURPOSES OF PROCESSING PERSONAL DATA?
In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the adaptation of services to the Customer's needs and interests, information and marketing actions, as well as the inclusion of the Customer in subscriber lists .
You may, however, provide us with personal data for other purposes, such as for the purposes of sending complaints and suggestions, disseminating uCharge institutional information and/or publicizing campaigns, promotions, advertising and news about products and/or services. of uCharge, as well as for carrying out market studies and evaluation surveys.
When data is collected, you will be provided with more detailed information about the use we will make of your data.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The period of time for which data is stored and preserved varies according to the purpose for which the information is processed.
In fact, there are legal requirements that require data to be kept for a minimum period of time. Therefore, whenever there is no specific legal requirement, the data will be stored and preserved only for the minimum period necessary for the purposes that motivated its collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, at the end of which they will be eliminated.
HOW CAN YOU ACCESS, RECTIFY OR OPPOSE TO THE PROCESSING OF YOUR PERSONAL DATA?
Under the Personal Data Protection Law, the data subject is guaranteed the right to access, update, rectify or delete their personal data, upon written request addressed to:
Personal Data Protection Delegate
Azinhaga da Cidade nº 22A – 1750-063 Lisbon
HOW CAN YOU OBJECT TO RECEIVING CONTACTS FOR MARKETING PURPOSES?
uCharge may promote new products or services to its Customers via telephone, e-mail, SMS, MMS or any other electronic communications service, unless the Customer has objected when the data was collected.
If you do not wish to receive these communications, you can object, at any time, to the use of your data for marketing purposes, for sending informative communications or inclusion in lists or informative services, and to do so, send a written request addressed to the Delegate for Personal Data Protection, at the address mentioned above.
WHAT CAN YOU DO IF YOU ARE RECEIVING DISTURBING CALLS IN YOUR PRIVATE LIFE?
In accordance with current legislation, identification of the calling line is offered in situations where disruption of private life is at stake,
Under these terms, uCharge may cancel the elimination of the presentation of the calling line to Customers who wish to determine the origin of unidentified calls disturbing family peace or privacy, subject to prior authorization from the National Data Protection Commission.
If you wish to request this service, you must address your request to the uCharge Personal Data Protection Officer.
WHAT MEASURES ARE ADOPTED BY uCharge TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?
uCharge is committed to ensuring the protection of the security of personal data made available to us, having approved and implemented strict rules in this matter. Compliance with these rules constitutes an indispensable obligation for all those who legally access them.
Bearing in mind the great concern and commitment that uCharge2 shows in defending privacy issues, several security measures, of a technical and organizational nature, were adopted in order to protect the personal data made available to us against its dissemination, loss, use misuse, alteration, unauthorized treatment or access, as well as against any other form of illicit treatment.
Notwithstanding the security measures adopted by uCharge, we are obliged to alert everyone who surfs the Internet that they must adopt additional security measures, namely, ensuring that they use a PC and Browser that are updated in terms of properly configured security patches, with activate firewall, antivirus and anti-spyware and make sure the authenticity of the websites you visit on the internet, avoiding websites whose reputation you do not trust.
UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATION TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?
uCharge, within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to the personal data of our Customers. When this happens, uCharge takes appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which will be duly enshrined and safeguarded in a contract to be signed between uCharge and the third entity(ies).
Therefore, any entity subcontracted by uCharge will process the personal data of our Customers, in the name and on behalf of uCharge, with the obligation to adopt the necessary technical and organizational measures in order to protect personal data against destruction, accidental or unlawful, accidental loss , alteration, dissemination or unauthorized access and against any other form of illicit processing.
In any case, uCharge remains responsible for the personal data you provide to us.
UNDER WHAT CIRCUMSTANCES DO WE TRANSFER YOUR PERSONAL DATA?
The provision of certain services by uCharge may involve the transfer of your data outside of Portugal.
In such a case, uCharge will strictly comply with the applicable legal provisions, particularly regarding the determination of the suitability of such Country with regard to the protection of personal data and the requirements applicable to such transfers.
HOW DO WE USE “COOKIES”?
“Cookies” are small software tags that are stored on your computer through the browser, only retaining information related to your preferences, not including, as such, your personal data.
Last updated date: October 9, 2023